To USA/Canada: We charge a base rate of $11.99 plus $2.50 per each item shipped. (e.g. If ordering 4 borders, you would pay: $11.99 + $2.50*4 = $21.99 for shipping and handling. If ordering one mural, you would still use the same formula: $11.99 + $1*2.50 = $14.49 for shipping and handling.)
We use UPS Ground or Canada Post Expedited / Air Mail to ship all of our orders going to United States of America. You will receive UPS tracking # as soon as the order is sent from our warehouse.
We use Canada Post Expedited Mail to ship all of our orders going to Canada. No tracking # will be issued.
Orders are usually shipped out within 2-4 business days, and arrive within 4 to 15 business days within USA and/or Canada, following credit card authorization.
For faster delivery, please call 1-800-519-1889.
Shipping of free samples costs $9.95 flat fee and is done via Regular Mail. No tracking # will be provided.
Shipment to P.O. Boxes, Alaska, Hawaii, APO and Canadian Territories will be done at the same price, but will be shipped by Regular Mail and will take from 10 to 25 days to arrive.
PLEASE NOTE - ALL OF OUR ORDERS ARE SHIPPED FROM CANADA, you might incur customs charge depending on your country's customs fee regulations.
Cancellations If you want to cancel, please contact us immediately at 1-800-519-1889. If we are able to cancel - you will be charged 15% cancellation fee.
Returns We want you to love what you ordered. But if something isn't right, let us know. We gladly accept returns of unopened merchandise. WallUSA.com offers several convenient ways to return merchandise.
IMPORTANT NOTICE: BEFORE SENDING IN YOUR ORDER FOR REFUND, YOU MUST CALL US AT 1-800-519-1889 TO OBTAIN A RETURN ID NUMBER. WE WILL BE UNABLE TO REFUND YOUR ORDER WITHOUT THIS ID!!!
Returns and exchanges in Canada and United States should be shipped to: Decorate Store E-Commerce Inc. 3289 Lenworth Drive, Unit E Mississauga, ON L4X 2H1
Restocking fee of 30% will be applied to all refunds. We only accept returns 30 days after purchase. We only accept unopened rolls. Shipping fee is not refundable. Please allow 4-8 weeks for refund to process.
Exchanges We offer NO exchanges. Please order samples before purchasing to verify colors and how it matches.