Refund policy

Cancellations
If you want to cancel, please contact us immediately at 1-800-519-1889. If we are able to cancel - you will be charged 15% cancellation fee.


Returns
We want you to love what you ordered. But if something isn't right, let us know. We gladly accept returns of unopened merchandise. WallUSA.com offers several convenient ways to return merchandise.

IMPORTANT NOTICE: BEFORE SENDING IN YOUR ORDER FOR REFUND, YOU MUST CALL US AT 1-800-519-1889 TO OBTAIN A RETURN ID NUMBER. WE WILL BE UNABLE TO REFUND YOUR ORDER WITHOUT THIS ID!!!

Returns and exchanges in Canada and United States should be shipped to:
Decorate Store E-Commerce Inc.
3289 Lenworth Drive, Unit E
Mississauga, ON L4X 2H1

Restocking fee of 30% will be applied to all refunds. We only accept returns within 30 days after purchase. We only accept unopened rolls. Shipping fee is not refundable. Please allow 4-8 weeks for refund to process. 

Exchanges
We offer NO exchanges. Please order samples before purchasing to verify colors and how it matches.